On January 31, 2024, Xinhua Daily's "New Year grassroots Activity" entered China's digital intelligence strategic service provider - QOBai Group. Mr. Chen Haibin, chairman of the board, led reporters to visit QOBai Group's innovation achievements in the field of digital intelligence hotels.

Editor's note: The New Year opens a new bureau, the grand event seeks victory. During the two sessions of the province, Xinhua Daily launched the "New Spring walking grassroots" activity, and opened the "new" fire to spring "theme at the intersection, closely linked to the" new "word, focusing on new quality productivity, new industrialization, new consumption scenarios, new careers, new progress of major projects, etc., to show the new momentum of ULink development in Jiangsu," strong rich beauty high "good scenery.

The Spring Festival holiday lasts eight days this year, and "traveling Chinese New Year" has become a new fasion. Many people choose to go to popular tourist attractions to experience the colorful New Year, and the hotel accommodation industry has also ushered in a booking peak. How to make passengers live comfortably, live intelligently, and live out the "sense of science and technology"? Xinhua Daily · Meeting Point reporter recently walked into ULink  Intelligent Technology (Suzhou) Co., LTD. (hereinafter referred to as "ULink  Group") to feel the changes brought by digital intelligence to the hotel industry, and see how practitioners here can bring guests a more comfortable, convenient and warm stay experience.

Into the exhibition hall of ULink  Group, a simulated hotel experience space attracted the attention of reporters. Chen Haibin, chairman of ULink Intelligent Technology (Suzhou) Co., LTD., said: "In the past, we needed to queue up and check in manually. Now through our self-service front desk system, check-in can take as little as 30 seconds, increasing efficiency by nearly 70%." After checking in, the relevant information of the room can be sent to the guest's mobile phone through mobile phone SMS, and the passenger can open the door through the mobile phone, avoiding the trouble of carrying the room card.

After opening the door, Chen Haibin said the wake-up word: "Hello, live with you, turn on the lights, open the curtains!" The lights and curtains in the room opened in response. Through intelligent voice assistant and smart device control, travelers can easily control various devices in the room, including lights, curtains, air conditioning and more. Customers can enjoy a comfortable environment by simply moving their mouth or pressing a button. At the same time, the intelligent hotel also automatically manages the rooms through the intelligent system, and automatically controls the lighting and electrical equipment according to the user's living habits to enhance the comfort of passengers.

Intelligence is affecting the business ecology and management processes of the hotel industry. The digital transformation of the hotel can not only improve the hardware facilities, but also provide personalized customized services for passengers. Through the connection with the smart device in the room, guests can enjoy the hotel's room service, such as: food delivery, disposable supplies delivery, wake up, etc. In addition, it can recommend local specialties and popular attractions according to the needs of tourists. Nowadays, with the development of technology and the progress of The Times, people's expectations for hotels are no longer a place to rest, but an experience space that can meet individual needs and a sense of ritual. Through innovative technology and intelligent system applications, hotels can enhance the convenience and comfort of travelers.

"The changes brought by smart hotels are not only reflected in the user experience, but also bring great business value to the hotel." Chen said that in the past, three aspects of energy consumption, flying room (the practice of service staff pocking money by allowing guests to stay in rooms but not accounting for the money) and cleaning accounted for the bulk of overall expenses for hotels. "After the introduction of the intelligent system, the hotel's management efficiency has been further improved and operating costs have been reduced." For example, smart services can flexibly adjust lighting and room temperature based on outdoor environment, occupancy rate, passenger flow and other factors; Through the observation of access control, electricity, etc., to achieve "unmanned" supervision of the flying room; It can also connect all aspects of cleaning equipment, set standards for work, and provide process supervision and result feedback.

In the face of increasingly fierce market competition, it is imperative to "plug in the wings of digital intelligence" for hotels. Chen Haibin said that there are probably nearly 20 million stock rooms in the country have not been intelligent transformation, and the market size is expected to reach 80 billion yuan to 100 billion yuan. "We will actively promote the digital transformation of hotels, so that more people can live in smart hotels." "In the future, we plan to gradually 'go to sea' and let the world use the 'Chinese solution'," Chen added.